Terms and Conditions
Yeex Errand shall also mean “Yeex Errand,” “yeex.ng,” “yeex.com,” “we,” “our,” or “us.” These Terms and Conditions (“Terms”) govern your use of our errand and lifestyle support platform, which provides services including personal errands, pickup and delivery, shopping assistance, pharmacy pickup, dispatch services, and related support services (collectively, the “Services”).
By accessing or using Yeex Errand, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.
1. Acceptance of Terms
By using Yeex Errand, you agree to comply with and be legally bound by these Terms, as well as our Privacy Policy.
We reserve the right to update, modify, or replace these Terms at any time. Changes become effective immediately upon posting on our platform. Your continued use of our Services after any updates constitutes acceptance of the revised Terms.
2. User Responsibilities
2.1 Eligibility
You must be at least 18 years old to use our Services. If you are under 18, you may only use Yeex Errand with the consent and supervision of a parent or legal guardian.
By using our Services, you represent and warrant that you meet these eligibility requirements.
2.2 Account Information
You are responsible for maintaining the confidentiality of your account information, including your username, password, and verification details.
You agree to:
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Immediately notify us of any unauthorized use of your account.
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Ensure that your login credentials are kept secure.
Yeex Errand will not be liable for any loss or damage resulting from your failure to protect your account information.
2.3 Accurate Information
You agree to provide accurate, complete, and up-to-date information when:
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Creating an account
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Placing an errand request
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Providing pickup and delivery details
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Making payments
You are responsible for ensuring that addresses, contact numbers, and instructions are correct. Yeex Errand is not liable for issues arising from incorrect or incomplete information provided by you.
3. Use of Services
3.1 Service Availability
Our Services are available in selected locations and may vary based on area coverage, availability of dispatch riders, vendors, or partners.
We do not guarantee that all Services will be available in every location at all times.
3.2 Prohibited Activities
You agree not to:
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Use our Services for illegal, fraudulent, or unauthorized purposes.
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Request delivery of prohibited or unlawful items.
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Interfere with or disrupt our platform, servers, or network systems.
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Attempt to gain unauthorized access to our systems.
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Provide false information or impersonate another person.
Yeex Errand reserves the right to cancel requests involving suspicious, unsafe, or prohibited items.
3.3 Restricted Items
You may not use Yeex Errand to transport or request:
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Illegal drugs or substances
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Weapons or dangerous materials
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Stolen goods
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Hazardous chemicals
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Any item prohibited under applicable law
We reserve the right to refuse service for restricted items at our discretion.
4. Orders, Requests & Payments
4.1 Order & Request Processing
All errand requests are subject to acceptance and availability.
We reserve the right to:
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Refuse or cancel any request.
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Adjust delivery timelines due to unforeseen circumstances.
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Modify pricing where necessary due to distance, urgency, or item type.
4.2 Pricing & Payment
You agree to pay all applicable fees associated with your request, including:
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Service fees
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Delivery charges
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Shopping assistance fees (where applicable)
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Waiting time charges (if applicable)
Payments must be made through the approved payment methods on our platform.
You are responsible for ensuring your payment information is accurate and valid.
4.3 Refunds
Refunds are subject to our Refund Policy.
Refund eligibility may depend on:
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Cancellation timing
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Service completion status
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Nature of the issue reported
Please review our Refund Policy on our platform for full details.
5. Intellectual Property
5.1 Ownership
All content on Yeex Errand, including logos, branding, text, graphics, and software, is owned by Yeex Errand or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without prior written permission.
5.2 User Content
If you submit reviews, feedback, or comments, you grant Yeex Errand a non-exclusive, royalty-free, worldwide license to use, reproduce, and publish such content in connection with our Services.
6. Limitation of Liability
6.1 Service Disclaimer
Our Services are provided on an “as-is” and “as-available” basis.
We do not guarantee:
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Uninterrupted service availability
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Exact delivery times
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That all errands will be completed without delays
6.2 Limitation of Liability
To the fullest extent permitted by law, Yeex Errand and its affiliates shall not be liable for:
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Indirect or consequential damages
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Loss of profits
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Loss of data
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Delays caused by traffic, weather, third parties, or force majeure events
Our total liability shall not exceed the amount paid for the specific service in dispute.
7. Indemnification
You agree to indemnify and hold harmless Yeex Errand, its officers, employees, agents, and affiliates from any claims, damages, liabilities, or expenses arising from:
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Your misuse of our Services
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Your violation of these Terms
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Your breach of applicable laws
8. Termination
We reserve the right to suspend or terminate your account at any time, with or without notice, if:
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You violate these Terms
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You engage in fraudulent or illegal activities
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You misuse the platform
Termination may result in loss of access to your account and Services.
9. Governing Law
These Terms shall be governed and interpreted in accordance with the applicable laws of the Federal Republic of Nigeria.
Any disputes arising from these Terms shall be resolved in the appropriate courts within Nigeria.
10. Contact Us
If you have any questions, concerns, or complaints regarding these Terms or our Services, please contact us at:
